Starting prices, and how we reach your number

A technician comes out, tests the appliance or system, and finds what failed and why. Then you get one written estimate with the exact price of the repair, before anything is taken apart for good. The diagnostic costs $85. If you say yes to the repair, that $85 is included in the repair price rather than billed as a separate visit. If you say no, the $85 is the entire bill, and the written estimate is yours to keep.

Nothing gets replaced before you approve the number, and every completed repair carries a written warranty.

Requests sent through the booking form on this site get up to $18 taken off the repair. The saving applies to the repair, never to the diagnostic, and the exact amount appears on your written estimate. Separately, if you ask us to look at a second appliance while we're already there, its diagnostic costs $10 less than the first.

A common example: the dishwasher stopped draining and the dryer has been squealing for a month. Book online, and the dishwasher repair comes down by up to $18, while the dryer's diagnostic drops by $10. Each repair gets its own written price, so you can approve one and hold off on the other.

Install prices work differently from the repair categories: each one is for a complete new system, with the equipment and installation included. A gas furnace at 95% efficiency or better starts from $6,500, a heat pump with its air handler from $7,000, and a single-zone ductless mini-split from $4,000. Multi-zone mini-split systems depend too much on the layout of the house for a starting figure, so we quote those on request. Before any install, a technician visits, measures and writes a quote; that visit and the quote cost you nothing.

Utility programs depend on who supplies your electricity: Snohomish County PUD in the Snohomish County cities, Seattle City Light in Seattle, Shoreline and Lake Forest Park, and Puget Sound Energy in Kenmore, Kirkland, Woodinville and King County Bothell. PSE supplies gas across the whole area. We check which heat pump programs or rebates apply to your address and equipment, and tell you what we find.

Each household appliance category has one starting figure, and the repair on your unit lands at that figure or above it depending on what the diagnostic finds: which component failed, how the machine is built and how hard it is to reach. A dishwasher latch sits near the start of its category; a control board sits higher. A built-in refrigerator or a stacked laundry pair takes longer to pull out and open up than a freestanding unit. Refrigerator sealed-system work, a compressor or a refrigerant leak, has its own row starting at $850, because recovering the refrigerant, brazing and recharging take hours.

One washer job is not on our list at all: replacing worn tub bearings and the rear tub seal. When a washer roars on spin, the drum wobbles, water seeps from the back or rust streaks run down the tub, we confirm the bearings during the diagnostic and explain that we don't do bearing replacements, which usually makes a new washer the more sensible way to spend the money. Everything else on a washer we repair.

Heating and cooling follow the same pattern. AC and heat pump repair, furnace repair and mini-split repair each start at their own figure, and where a job lands above it depends on the fault: a variable-speed ECM blower sits higher in the furnace category than a standard PSC motor, and refrigerant quantity, attic or crawlspace access and the age of the equipment play in as well.

Install starting prices assume like-for-like equipment on the existing ducts, line set, pad and electrical circuit. New ductwork, a replacement line set, an electrical panel upgrade, rerouted condensate or a larger system all push the price up. Whatever the reason, you see it on the written estimate before you agree to anything.